Support & FAQ
At Éktaraa, we believe that trust begins with transparency. Whether you’re curious about our craftsmanship, shipping timelines, returns, or care instructions -we’re here to make every detail clear and every interaction seamless.
Each Éktaraa piece is thoughtfully designed and carefully handled, and we want your experience to reflect the same precision and grace. Explore our FAQs below to find quick answers to common questions about your orders, payments, and jewelry care. If you still can’t find what you’re looking for, our support team is just a message away. We’re always happy to help you. Contact 📩 support@ektaraa.com 📞 +91 9160902299 🕒 Available: Monday - Saturday, 9:00 AM - 10:00 PM
What does Éktaraa mean and what do we stand for?
Éktaraa comes from the Sanskrit word meaning “one rhythm.”
For us, it’s a reminder that beauty begins in harmony - between who you are and what you choose to wear.
Éktaraa stands for meaningful luxury: jewelry that feels personal, moves with your everyday life, and complements your inner rhythm.
Every piece is crafted with intention - rooted in India, designed for longevity, and made to feel as effortless as your own story.
Website: ektaraa.com
Instagram: @ektaraa_official
What is demi-fine jewelry?
Demi-fine jewelry sits beautifully between fine jewelry and fashion jewelry.
It combines premium materials with accessible luxury - giving you long-lasting pieces without the high markup of traditional gold.
Éktaraa creates demi-fine jewelry using:
316L stainless steel (premium, anti-tarnish, hypoallergenic)
High-quality long-lasting coating
Everyday-wearable designs
It’s luxury made practical - pieces you can wear daily, not just occasionally.
What materials are used in Éktaraa jewelry?
Every Éktaraa piece is crafted from 316L, chosen for its durability, shine, and hypoallergenic properties.
We finish each piece with a premium coating in 18K gold or silver tones - using a long-lasting process that keeps the color intact through daily wear.
The result: fine-quality jewelry that feels light, looks luxurious, and stays beautiful for years
Is Éktaraa jewelry hypoallergenic?
Yes. Every Éktaraa piece is nickel-free and hypoallergenic, crafted to be kind to your skin.
We use medical-grade stainless steel so that even sensitive skin can wear our jewelry comfortably - no itching, no irritation, just pure ease and confidence.
What coating does Éktaraa use?
Éktaraa uses a premium PVD coating process on high-grade stainless steel, ensuring long-lasting color, shine, and resistance to tarnish. It’s the same technology used in luxury watches and fine jewelry.
What is the difference between coating and plating in jewelry?
At Éktaraa, we use coating, not plating - and that makes all the difference.
Plating is a traditional process where a thin layer of metal (like gold) is applied using electricity and chemicals. It looks beautiful at first but can fade, peel, or tarnish with frequent wear.
Coating, on the other hand, is a modern, advanced method - like the PVD (Physical Vapor Deposition) process we use. It bonds color particles to the metal’s surface in a vacuum, creating a durable, scratch-resistant, and long-lasting finish.
That’s why Éktaraa jewelry keeps its glow and doesn’t lose color easily - it’s designed to move with you, day after day.
Why does Éktaraa focus on stainless steel instead of silver or brass?
We chose stainless steel because it’s strong, sustainable, and beautifully timeless.
Unlike brass or silver, it doesn’t tarnish, rust, or turn your skin green.
It allows us to create everyday luxury - jewelry that looks refined and feels effortless to wear, without constant polishing or maintenance.
For Éktaraa, stainless steel represents strength and permanence - qualities we believe belong in every story you wear.
Is Éktaraa jewelry made in India?
Éktaraa jewelry is designed and manufactured in France, where craftsmanship meets quiet luxury.
Each piece reflects the precision and artistry of French design - minimal, timeless, and refined.
We bring these creations to India with pride, so you can experience the grace of European craftsmanship blended with Éktaraa’s soulful identity.
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What does “Wear your rhythm” mean to Éktaraa?
“Wear your rhythm” is more than our slogan - it’s our philosophy.
It’s a reminder to move at your own pace, to find beauty in authenticity, and to wear pieces that feel like you.
At Éktaraa, every design is created to echo individuality - crafted in France, inspired by emotion, and meant to accompany your every mood, moment, and movement.
Because true luxury isn’t loud - it’s the rhythm you carry within.
Will Éktaraa jewelry tarnish or fade over time?
No. Our pieces are anti-tarnish, waterproof, and sweat-resistant - designed to keep their glow through everyday wear.
Each one is coated with a premium sealant that protects against moisture, humidity, and perfume.
You can wear Éktaraa jewelry day after day, without worrying about losing its shine.
Can I wear Éktaraa jewelry every day?
Yes, that’s exactly what we made it for.
Éktaraa jewelry is crafted to be lived in - through workdays, celebrations, and quiet moments alike.
It’s resistant to sweat, water, and everyday wear, so your pieces stay as graceful as you are.
How should I care for my Éktaraa jewelry?
Keep your jewelry safe in its Éktaraa pouch or box after wearing it.
Avoid contact with harsh chemicals or perfumes, and clean it gently with a soft, dry cloth.
Each order includes a care card with simple steps - so your jewelry can shine as beautifully as the day it arrived.
Where do you ship and how long does delivery take?
We ship across India, including metro cities like Hyderabad, Bangalore, and Chennai.
Orders are processed within 24–48 hours and typically delivered within 3–7 business days.
Once your order ships, you’ll receive a tracking link to stay updated every step of the way.
What is your return and exchange policy?
If something isn’t right, we’re here to make it right.
You can request an exchange within 3 days of delivery in case of any damage or incorrect item.
For hygiene reasons, we don’t accept returns on worn pieces.
Simply reach out to our team - we’ll assist you with warmth and clarity.
How is Éktaraa jewelry packaged?
Every Éktaraa order arrives like a little celebration.
Our pieces come in luxury pull-out or open-top boxes, finished with satin ribbons and our signature logo.
Inside, you’ll find a velvet or satin pouch, thank-you card, and care guide - all wrapped thoughtfully in branded tissue paper.
It’s elegance in every detail, made to be gift-ready from the moment it arrives.
Do you offer personalized or custom jewelry?
We currently don’t offer full customization, but we’re working on it.
However, many Éktaraa designs are adjustable, unisex, and crafted to fit comfortably across styles.
If you have a special request for bulk gifting or personalized packaging, you can reach out - we’d love to help.
Do you ship internationally?
Currently, we ship across India - from Hyderabad to Bangalore, Mumbai to Chennai.
International shipping will be available soon as we expand Éktaraa beyond borders.
You can sign up for updates or follow us on Instagram to know when global delivery begins.
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