One year Warranty Policy

Éktaraa 1-Year Warranty Policy

At Éktaraa, every piece of our demi-fine jewelry is crafted with precision, care, and artistry — merging French minimalism with Indian craftsmanship. We take pride in the durability and finish of our designs. To ensure complete peace of mind, Éktaraa provides a 1-Year Limited Warranty on all eligible demi-fine jewelry from the date of delivery.

1. Scope of Warranty

This warranty covers the following issues within 12 months of the delivery date:

• Tarnishing or discoloration of plating under normal use.

• Manufacturing defects that affect the structure, finish, or usability of the product.

2. Warranty Resolution

Depending on the claim period, Éktaraa offers the following resolutions:

• Within 0–6 Months: Complimentary replacement of the same or equivalent product (subject to availability).

• Within 6–12 Months: Store credit equivalent to 30% of the invoice value, valid for 6 months from the date of issue.

Store credits are non-transferable and can be redeemed on any future purchase made on www.ektaraa.com.

3. Exclusions from Warranty

The Éktaraa 1-Year Warranty does not cover:

• Normal wear and tear resulting from daily use.

• Scratches, dents, or damage caused by impact, mishandling, or improper storage.

• Loss of stones, crystals, or other embellishments.

• Damage due to exposure to moisture, chemicals, perfumes, or harsh cleaning agents.

• Products altered, repaired, or resized by third parties.

• Items marked as Final Sale, Clearance, or Custom-Made.

This warranty is valid only for products purchased directly from Éktaraa or authorized Éktaraa retail partners.

4. How to Raise a Warranty Claim

To initiate a warranty claim, please follow the steps below:

1. Take clear photographs showing the defect or issue.

2. Email us at support@ektaraa.com with the subject line:
   “Warranty Request – [Your Order Number]”

3. Include the following details in your email:

   • A brief description of the issue.

   • A copy of your invoice (digital or printed).

   • Photographic evidence of the defect.

4. Once our Quality Check (QC) team reviews and approves your claim, we will share return instructions for secure self-shipping of the product to our warranty desk.

5. After inspection, Éktaraa will process your replacement or store credit as applicable under this policy.

5. Additional Terms

• Warranty claims are subject to product inspection and validation by Éktaraa’s QC team.

• Éktaraa reserves the right to reject claims found inconsistent with the warranty’s coverage or conditions.

• Warranty applies only to the original purchaser and is non-transferable.

• This policy does not affect your statutory consumer rights under applicable law.

6. Contact Information

For warranty-related inquiries or assistance, please contact us:

Éktaraa Customer Care
📍 Hyderabad, India
📞 +91 9160902299
✉️ support@ektaraa.com
🕒 Working Hours: 9:00 AM – 10:00 PM (All Days)

Thank You for Choosing Éktaraa

We appreciate your trust in Éktaraa and remain committed to providing you with timeless craftsmanship, superior quality, and exceptional service.